Refund Policy
Last updated / effective: October 28, 2026
Axotia Operations LLC, as the service provider and seller of the AXOTIA services, provides software subscriptions and implementation/integration services for clinics and healthcare facilities. This Refund Policy explains when and under what conditions payments may be refunded.
1. Monthly subscription
- Monthly subscriptions can be canceled for future billing periods at any time.
- Cancellation stops future charges, but an already-paid billing period is generally not refunded, unless required by law or unless Axotia Operations LLC approves a refund in a specific case.
2. One-time implementation fee
The one-time fee for setup, integration or implementation (see pricing) is non-refundable once implementation work has started.
3. Transaction charged in error
If a customer believes they were charged in error, they may contact Axotia Operations LLC at hello@axotia.com within 30 days of the charge.
4. Payment processing and the role of Paddle
Payments may be processed through Paddle.com Market Limited or its affiliates, acting as the Merchant of Record (MoR). Where applicable, Paddle may process payments, invoicing, taxes and refunds in accordance with its buyer terms and applicable law. For details, see Paddle's buyer terms, available at Paddle Buyer Terms.
5. Support contact
For any questions about billing, cancellation or refunds, contact Axotia Operations LLC at: hello@axotia.com.
Related: see also our Terms of Service for the complete commercial terms.