Terms of Service

1. Registration and account security

• ▸Accuracy of data: the practice must provide accurate and legally valid details about its legal entity — the practice name, tax identification number and operating license.
• ▸Protection of credentials: the customer is solely responsible for keeping the passwords and access credentials of all employees confidential. Any activity carried out under your account is treated as your direct responsibility.

2. Commercial terms, subscription and payment

• ▸Subscription model: AXOTIA is provided on a monthly subscription basis. The starting price and how the final price is determined are transparently stated in our official pricing.
• ▸Late payment: if the practice fails to settle its obligations within 7 days of the invoice due date, Axotia Operations LLC reserves the right to temporarily suspend access to the platform. Patient data will not be deleted during suspension.
• ▸Refunds: cancellation and refund terms are described in detail in our Refund Policy.

3. Permitted use and prohibitions

The customer undertakes not to use the platform in any way that could compromise the stability of the system or the rights of third parties. The following are strictly prohibited:

• ▸Any attempt to reverse-engineer, decompile or copy the platform's source code.
• ▸Using automated scripts for unauthorized data extraction (scraping).
• ▸Assigning or reselling the right to use the software to third parties.

4. System maintenance and technical support

• ▸Scheduled maintenance: all major upgrades are performed outside standard practice working hours. Customers will be notified of planned outages longer than 15 minutes at least 24 hours in advance.
• ▸Customer support: available via the built-in ticketing system and the email address hello@axotia.com.

5. Intellectual property

All rights to the software architecture, interface design, logos, algorithms, the AXOTIA brand and the associated technology are the exclusive intellectual property of Axotia Inc. AXOTIA services are provided by Axotia Operations LLC. The customer obtains only a right of use (a license) for the duration of the paid subscription.

6. Changes to the Terms of Service

Axotia Operations LLC reserves the right to amend or update these Terms to align them with new technical capabilities or changes in legislation. Customers will be notified of any material changes within the application at least 15 days before the changes take effect.

7. Limitation of liability

Axotia Operations LLC accepts no liability for indirect or consequential damage arising from the temporary unavailability of the platform, third-party data-transmission errors or force majeure. The total liability of Axotia Operations LLC to the customer is limited to the amount of the subscription paid in the preceding 12 months.

8. Governing law and jurisdiction

These Terms and the contractual relationship between the customer and Axotia Operations LLC are governed by the law of the State of Delaware, USA, without regard to its conflict-of-laws rules. The courts of the State of Delaware have jurisdiction over any dispute arising from the interpretation or application of these Terms. This does not exclude or limit any protection afforded to the customer by mandatory (non-waivable) law that would otherwise apply to them.

9. Payment and Merchant of Record

• ▸Payments for AXOTIA subscriptions may be processed through Paddle.com Market Limited or its affiliates, acting as the Merchant of Record. Paddle may process billing, invoicing, payment confirmations, applicable taxes (e.g. VAT/GST/sales tax) and certain refunds in accordance with its buyer terms.
• ▸Software access and services are provided and sold by Axotia Operations LLC, while the AXOTIA software and intellectual property are owned by Axotia Inc.
• ▸Details of cancellation and refund conditions are set out in our Refund Policy.

10. Nature of the service — an administrative tool, not a medical device

AXOTIA is an administrative tool for communication, inquiry management, information organization and appointment-scheduling support. AXOTIA does not provide medical advice, diagnoses, treatment recommendations or emergency medical services, and it does not make clinical decisions. All medical decisions remain the sole responsibility of the clinic, the practice and the licensed healthcare professionals using it.

The customer (the practice) undertakes not to present AXOTIA to patients or third parties as a medical device, a diagnostic tool or a substitute for the assessment of a licensed healthcare professional.